Privacy Statement
At YRC Global Chem, we respect your privacy and are committed to protecting your personal data. This Privacy Statement outlines how we collect, use, share, and safeguard your personal data, and informs you about your rights under applicable data protection laws.
1. What Personal Data We Collect and Why?
We collect data through various sources—our websites, mobile apps, services, events (like trade shows), and third-party platforms (such as online ads). The personal data we process includes:
1.1 Website and App Use
When you visit our websites or use our apps, we collect data automatically (e.g., IP address, browser type, pages viewed, time spent, items in your cart). This helps us improve our services, monitor website performance, analyze user interests, and ensure security.
1.2 Account and Service Requests
To register an account, respond to inquiries, send downloads, or provide services, we collect personal data like your name, email address, mailing address, job title, and payment info. This data allows us to fulfill orders, send requested materials, and offer tailored customer support.
1.3 Customer Relationship Management
We use your contact details and purchase history to manage customer relationships, follow up on orders, send updates, and offer customized support. We analyze user behavior to better understand your needs and continuously improve our offerings.
1.4 Legal Compliance and Enforcement
We may process your data when legally required—e.g., reporting potential side effects of pharmaceutical products, cooperating with regulatory bodies, or enforcing legal claims like copyright violations.
1.5 Marketing and Promotions
With your permission, we may contact you about new products, promotions, events, or industry news that may interest you. We personalize these communications based on your preferences and interactions with our websites.
1.6 Profiling and Personalization
We may use profiling techniques to segment customers based on behavior (like browsing and purchase history). This helps us deliver relevant offers and content and improve customer engagement.
2. COOKIES, ANALYTICS TOOLS, SOCIAL PLUGINS AND ADVERTISING
We use cookies, web beacons, pixels, tags, scripts and other similar technologies in order to enable and facilitate the use of our Online Services (e.g., to optimize the presentation or display of country-specific content). “Cookies” are small text files that enable our Online Services to store information on your computer and retrieve it later (e.g., when you visit our website again later).
We use cookies and similar technologies on our Online Services for several reasons, for example:
- Online Services load faster.
- Online Services may be browsed faster.
- Your settings, such as language and time zone, may be saved.
- Security on Online Services is improved since your identity may be verified.
- Your log-in to secured Online Services is facilitated.
We use various types of cookies to enhance your experience on our Online Services. Necessary cookies are essential for the basic functionality of our services, such as setting privacy preferences or logging in, and cannot be disabled except by changing your browser settings. Functional cookies enable advanced features and personalization based on your actions, and are used with your consent, which you can revoke at any time. Targeting cookies help us learn about your interests and tailor advertisements across websites, based on your consent, which you can also withdraw at any time without any disadvantage. You can manage or delete cookies through your browser settings, and detailed instructions are available in your browser’s help section. We also work with third-party marketing services to deliver targeted ads to users who have previously visited our websites. Our websites may contain links to third-party sites, and we are not responsible for their privacy practices, so we encourage you to review their policies.
3. RECIPIENTS OF PERSONAL DATA
3.1 Data transfer to our affiliates
As part of a global group of companies, we involve our affiliates to support us in hosting and administration. These group companies process the data solely for the purposes set out in this privacy statement.
3.2 Data transfer to third parties
We may share your personal data with third-party service providers (e.g., payment processors, hosting, marketing, customer support) to perform services on our behalf. We may also disclose your data when required by law, for legal claims, or during business transfers such as mergers or acquisitions. We ensure that these third parties have appropriate data protection agreements and security measures in place to protect your data.
4. YOUR RIGHTS
You have the right to access your personal data, request updates or corrections if the data is incomplete or inaccurate, and ask for its erasure under specific conditions, such as when the data is no longer needed, you withdraw consent, or the processing was unlawful. You can also restrict the processing of your data in certain cases, like when the accuracy of the data is disputed or when the processing is unlawful but you oppose its erasure.
Additionally, you have the right to data portability, allowing you to receive your personal data in a structured and machine-readable format, and to lodge a complaint with a supervisory authority if you believe your data rights have been violated. You can withdraw consent at any time where processing is based on consent, and you have the right to object to the processing of your data, especially for direct marketing purposes.
These rights may vary based on the jurisdiction where you are located. If you want to exercise any of these rights or have any questions or concerns about how we treat your personal data, please contact info@yrcglobalchem.com.